Appointments

For non urgent requests such as medical certificates, queries on medication and prescription requests, please use our eConsult service, available on our home page. You will be requested to complete a form to provide the information necessary to deal with your query and you will receive response by the end of the next working day.

Nurses

Our nurses are available at the following times:

• Practice Nurses – Wednesday to Friday  08:30 to 17:00
• Health Care Assistant – 09.00-16.30  Monday to Wednesday, and Friday
• Phlebotomist – 08:30 – 12:30 Tuesday to Friday

Appointments System

1. You can book a routine appointment directly by phoning reception (01479 872484) between 9am and 1pm and 2pm and 5pm
2. If you feel you require an urgent on-the-day appointment, please phone as early as possible after 08:30am and before 10:30am
3. There will be a limit on the number of available on-the-day appointments prioritised by clinical urgency. If these are filled, you will be offered a routine appointment.
4. Econsult is still available; the number of econsults we accept will be limited per day
5. A minor injuries service is still available; if possible, please phone reception to be allocated a slot
6. All appointments are 12 minutes of clinical time
7. Please contact us if you are unable to attend an appointment to ensure appointments aren’t wasted

Please note – our phone system is linked to Raigmore Hospital, so our number may appear as a 0800 number when we call you back.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Home Visits

Patients are requested, where possible, to telephone before 10am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the clinical team that decide whether or not a visit is appropriate for a particular set of circumstances.