Contact

Castle Road East
Grantown on Spey
PH26 3HR

Tel: 01479 872484
Out of Hours: 111

If you wish to give us feedback or make a general enquiry please email us on nhsh.gp55925-reception@nhs.scot. This address is monitored daily and your email will be passed to Elisa de Lazzari, our Operations Manager.

Please use the eConsult service to contact us. Click on the link below and select the appropriate option.

Our telephone lines are closed for routine calls between 08:00 – 08:30, 13:00 – 14:00 and 17.00 – 18.00. Urgent calls will be answered by the duty receptionist when required.

Disabled Access

There is access through the main door. We have a wheelchair available for use in surgery.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

When we are closed

Out-of-hours (18:00 – 08:00 Monday – Friday, weekends and some bank holidays) there is always a doctor on call for emergencies.

Please call NHS 24 free on their national number – 111 where a trained nurse will assess your requirements and contact a GP, ambulance, or other health care professional as required. If you phone the surgery number 01479 872484 your call will automatically transfer to NHS 24 but you will be charged for the call.

The out-of-hours doctor is based at a Primary Care Emergency Centre in Aviemore. This is staffed by local GP’s, so if you need to see a doctor when the surgery is closed, it will usually be a GP from Grantown, Aviemore, Kingussie or Laggan, who has knowledge of the local area.

NHS 24 website – https://www.nhs24.scot/

Complaints

If you would like to make a complaint you can do this in a number of ways:

• by phone – call our Grantown Practice on 01479 872484 and ask to speak to Elisa de Lazzari, Operations Manager
• by emailing nhsh.gp55925-admin@nhs.scot with the details of your complaint
• by using the attached complaint form

You can download our complaints procedure here.

If you would like to feedback about a hospital clinic or a hospital admission, please use the NHS Highland page: Contact NHS Highland | NHS Highland