Information for Patients - Appointment System
We operate a system which we hope will increase the availability of appointments with individual doctors and make it easier to speak to them on the phone.
This works in the following way:
- If you phone in for an emergency appointment for today, the receptionist will take your details and the emergency doctor will call you back. You will be asked to give a brief explanation of why you need the appointment - the receptionists have been asked to record this information in order to assist the GP's in prioritising their work. The emergency doctor will call you back to discuss your problem and take appropriate action, which may be to make an appointment for you later in the day, give you advice or issue a prescription.
- If you wish to speak to a particular doctor regarding something which is not urgent, we will arrange for the doctor to call you back. NB this is unlikely to be on the same day if the doctor is part time or has full surgeries that day, so you will be passed to the duty doctor if it is a matter which needs immediate action.
- Non urgent routine appointments will continue to be booked by the reception staff in the normal way.
Please note – our phone system is now linked to Raigmore Hospital, so our number will appear as a 0800 number when we call you back.