This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

FLU VACCINATIONS 2018

We would like to advise our patients of the situation this year with FLU VACCINATIONS.

 

All our vaccinations are being supplied in batches and we are unlikely to have the numbers we need until the end of October. Because of this we have been unable to fix a date for our flu clinic, but we expect it to be early in November.

 

For this reason you will not receive your Flu Invite letter until late October, so we would ask that you did not phone the surgery in the meantime as we will be unable to give you a date for the flu clinic until it becomes clearer when our vaccinations will arrive.

 

Thank you for your patience.

  

The Doctors at Grantown Medical Practice

-------------------------------------------------------------------------------------------

Training Afternoons

We are closed from 1pm on the dates below for Staff Training. Patients requiring medical help should contact NHS 24 on their national number - 111.

Wednesday 14th November 2018

-----------------------------------------------------------------------------

Patient Advice

Patient Advice and Liaison Service (PALS)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.


Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.



 
NHS ScotlandThis site is brought to you by My Surgery Website